Refund policy

 

We hope you love your Scooter & Thread piece. Because many of our items are personalized or made especially for you, please review the following policy before placing your order.

Personalized & Custom Items

All personalized and custom embroidered items are final sale and are not eligible for return or exchange.

Please carefully review all names, initials, monograms, dates, thread colors, and other personalization details before submitting your order. Scooter & Thread is not responsible for errors in information provided by the customer.

Non-Personalized Items

Non-personalized items may be returned within 14 days of delivery. Items must be unused, unworn, and in their original condition and packaging.

Customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Damaged or Incorrect Orders

If your item arrives damaged or we made an error with your order or personalization, please contact us within 7 days of delivery.

Please include your order number and photos of the item. We will work with you to correct or replace the item at no additional cost.

Handmade Details

Due to the handmade nature of embroidery, slight variations in placement, stitching, and appearance may occur. Pattern placement may also vary on items made from printed fabrics. These variations are not considered defects and are part of what makes each piece unique.

Order Changes & Cancellations

Need to make a change? Please contact us as soon as possible after placing your order. We are happy to accommodate changes when possible if production has not yet begun.

Once a personalized or custom item has entered production, changes or cancellations cannot be guaranteed.

Final Sale Items

Personalized and custom embroidered items, gift cards, and items marked final sale are not eligible for return or exchange.